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"Even more damaging than the consumer culture is the use of generalities. When we initially ask people what they need from other people, we usually get vague answers: “I need respect,” “space,” “love,” “to be understood.” Yet what do these really mean? These generalities act as barriers to relationships. We expect the other person to second-guess what we really want. And they can’t! Others will filter these words or phrases through their own childhood experiences, and they will mean different things than they do to us."